CASHLESS POLICY CONUNDRUM: EXAMINING CUSTOMERS’ SATISFACTION OF DEPOSIT MONEY BANKS’ SERVICES IN SELECTED SMALL AND MEDIUM ENTERPRISES (SMEs) IN LAGOS STATE

Nigeria's cashless policy, introduced in 2012 by the Central Bank of Nigeria (CBN), aimed to promote a more efficient and secure financial system by encouraging the use of electronic payments. While the policy has achieved some successes, such as reducing the amount of cash in circulation and increasing the use of electronic payments, it has also presented challenges for small and medium-sized