ICT AND THE PERFORMANCE OF SMALL AND MEDIUM ENTERPRISE IN ANAMBRA STATE

This study investigates the effect of Information and Communication Technology (ICT) on the performance of Small and Medium Enterprises (SMEs) in Anambra State, Nigeria. Survey research design was adopted by the study. A sample size of 500 from a population of 350,000 SME owners and managers, utilizing stratified random sampling, data were collected via structured questionnaires and

Authors: Eke Robert Ike, PhD, FCA , Egbuchu, Chinecherem B.
Pages: 42-54

DOI: 10.5281/zenodo.1403463

ENVIRONMENTAL SUSTAINABILITY MANAGEMENT AND PERFORMANCE OF FOOD, BEVERAGES AND TOBACCO MANUFACTURING FIRMS IN ENUGU STATE, NIGERIA

This work studied the effect of environmental sustainability management on performance of food, beverages and tobacco manufacturing firms in Enugu State, Nigeria. The specific objectives were to; ascertain the effect of ecosystem on total production quality and determine the effect of green engineering on adaptive skill acquisition. The study adopted a survey design. The population of the

Authors: Ugwuanyi, Christian , Oluka, Kingsley Ugochukwu (Ph.D.)
Pages: 1-12

DOI: 10.5281/zenodo.13891008

ASSURANCE, EMPATHY AND CUSTOMER SATISFACTION OF FOOD, BEVERAGE AND TOBACCO MANUFACTURING FIRMS IN SOUTH EAST, NIGERIA

The study evaluated assurance, empathy and customer satisfaction of food, beverage and tobacco manufacturing firms in South East, Nigeria. Specifically, the objectives were to: determine relationship between assurance and customer loyalty; examine relationship between the empathy and customer effort score of food, beverage and tobacco manufacturing firms in South East, Nigeria. The population

Authors: Okolie, Jonathan Ibekwe (Ph.D.)
Pages: 13-21

DOI: 10.5281/zenodo.13891005

CAPACITY MANAGEMENT AND QUALITY SERVICE DELIVERY AMONG EMPLOYEES OF SELECTED SMES IN ANAMBRA STATE

This study determined the relationship between capacity management and quality service delivery among employees of selected small and medium enterprises in Anambra State. Survey research design was adopted. The data generated from the questionnaires distributed to the respondents and were analyzed with descriptive Statistics and hypotheses were tested Pearson Product Moment Correlation

Authors: Chizoba Bonaventure Okolocha, Chika Clara Anugwu
Pages: 22-41

DOI: 10.5281/zenodo.14024630